TOHO Assistance Program

Providing emergency water bill assistance to individuals and families in Kissimmee facing a temporary financial crisis

You May Be Eligible for Assistance If:

  • You have a past due TOHO Water Authority bill.
  • You have not received Utility assistance from the Osceola Council on Aging within a year.
  • Your Household is at or below 200% of the Federal Poverty level (see chart).

Monthly Income Eligibility Chart

monthly income eligibility chart water assistance

How to Apply


Apply on-line Using a Computer, Tablet or Smartphone. BEFORE YOU APPLY, make sure the following items are saved to your computer, tablet, or smartphone. If you are using a smartphone or tablet you can take pictures of these items as you go. Without these items, you will not be able to complete the application

  • This application is only for Toho Water Authority Customers.
  • Please do not apply if you have received Emergency Water Bill Assistance within one year
  • Social Security Cards for everyone in the Household
  • ID for all adults 18 years of age & over (ex: Driver’s License, State ID, Passport)
  • Birth Certificates for anyone under 18 years of age
  • Utility bill (your name must be on the bill)
  • Proof of Household Income for all household members
    • Last 4 weeks of pay stubs and/or
    • Unemployment letter and/or
    • Child support Documents and/or
    • Government assistance award letter (SSI or SSDI)
  • !!! IMPORTANT !!! Any adult (18 & over) with $0.00 income must complete a self-declaration form. !!! IMPORTANT !!!
  • !!! IMPORTANT !!! If you have children and do not receive child support you must complete a self-declaration form. !!! IMPORTANT !!!

    • Click the button below to open the self-declaration form and fill it out (FOR EVERY ADULT with NO INCOME OR NO CHILD SUPPORT.) You will need to save it to your computer, tablet, or smartphone.


Complete the application below: